---
title: "Contact sync.video – Sync Problems, Ideas and Press"
description: "Email sync.video about a file that won’t line up, a sync room that drifts, a beat grid that’s off, an idea, press or privacy. A person reads every message."
url: https://sync.video/contact
---

# Contact sync.video

If a recording refuses to line up, a sync room slips out of step, or the beat grid lands between the beats, tell us. There’s no form and no account: one email address, read by a person who built the tools.

Email [hello@sync.video](mailto:hello@sync.video) 

## What helps us help you

* **A match that’s wrong.** Say which tool you used, what the confidence chip said, and roughly how far out the result was. Please don’t attach your files: describe them instead (camera, recorder, length, format), because we never want your footage.
* **A sync room that drifts or won’t connect.** The devices and browsers in the room, whether they were on the same Wi-Fi, and the offset and connection type each device showed. Corporate and school networks sometimes block the direct link between devices.
* **A beat or tempo that’s off.** The BPM it reported and the BPM you expected. Songs with swing, live drummers or long quiet intros are the interesting ones.
* **Ideas.** A format, an editor’s timeline file, a device or a feature you wish the tools handled.
* **Press and privacy.** Questions about how any of it works, and any request about personal data, go to the same address.

## What to expect

sync.video is a small, independent project, so replies come when someone can give your message proper attention, usually within a few days. Bug reports with clear steps are fixed first.

Before writing, the [questions on the home page](https://sync.video/#faq) cover formats, quality and privacy, the [guide to audio and video out of sync](https://sync.video/fix-audio-sync) separates file faults from playback faults, and the [sync player page](https://sync.video/sync-player) explains how devices keep time.