Contact sync.video

If a recording refuses to line up, a sync room slips out of step, or the beat grid lands between the beats, tell us. There’s no form and no account: one email address, read by a person who built the tools.

What helps us help you

• A match that’s wrong. Say which tool you used, what the confidence chip said, and roughly how far out the result was. Please don’t attach your files: describe them instead (camera, recorder, length, format), because we never want your footage.
• A sync room that drifts or won’t connect. The devices and browsers in the room, whether they were on the same Wi-Fi, and the offset and connection type each device showed. Corporate and school networks sometimes block the direct link between devices.
• A beat or tempo that’s off. The BPM it reported and the BPM you expected. Songs with swing, live drummers or long quiet intros are the interesting ones.
• Ideas. A format, an editor’s timeline file, a device or a feature you wish the tools handled.
• Press and privacy. Questions about how any of it works, and any request about personal data, go to the same address.

What to expect

sync.video is a small, independent project, so replies come when someone can give your message proper attention, usually within a few days. Bug reports with clear steps are fixed first.

Before writing, the questions on the home page cover formats, quality and privacy, the guide to audio and video out of sync separates file faults from playback faults, and the sync player page explains how devices keep time.